gusto payroll customer service

Content marketing is another important pillar of the company’s organic growth strategy. In terms of high-cost plans for large businesses, ADP RUN becomes a more viable option than Gusto. ADP RUN’s HR Pro plan offers extensive features including background checks, labor law posters, a whole suite of HR features, forms and training, marketing tools and legal assistance.

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  • A full-service payroll and benefits platform, Gusto is designed for startup companies and small businesses in the United States.
  • We examined several HR software providers and chose Gusto as the best for payroll.
  • Before joining the team, she was a Content Producer at Fit Small Business where she served as an editor and strategist covering small business marketing content.
  • Employers can choose to provide health benefits, 401 retirement plans, workers’ compensation insurance, 529 college savings plans, and tax-advantaged savings accounts.
  • If you are using their service I recommend double checking everything, from taxes to billing.

To access this additional service, you’ll have to pay a $500 setup fee, plus a $8 per month per participant fee. Be sure to note that—at minimum—Gusto will charge you $40 a month, so if you have fewer than five participants in your 401 employee benefit, then you’ll be paying extra. While Gusto offers payroll services and 401s in all 50 states, its services for health benefits, HSAs, FSAs and commuter benefits come with some geographic restrictions. Gusto provides numerous ways to automate payroll and HR tasks. At no additional cost, you can set payroll to run automatically, with a reminder sent to you the day before. Gusto will calculate, file and pay your local, state and federal payroll taxes automatically, and will even report new hires to the government for you. Gusto is a software company that offers a full suite of web-based services to meet small business HR needs.

Paychex Review: Best Payroll Software for Scalability

Despite having raised over $175 million in capital, Gusto has taken a disciplined approach to growth. By keeping customer acquisition costs in check and maintaining healthy gross margins, the company has been able to avoid the trap of “growth at any cost”. It helps employers run payroll quickly and accurately from a laptop, tablet or a smartphone. And it makes a routine workplace process more human with features like writing personalized notes with the weekly paycheck. The three co-founders — Joshua Reeves, Tomer London, and Edward Kim — each had prior businesses and experienced firsthand the pain of using other payroll systems or doing it manually.

Does Gusto pay weekly?

Hourly employees must be paid on a weekly or bi-weekly basis, within six days of the pay period ending. Employers may pay exempt and salaried non-exempt employees weekly, bi-weekly, or semi-monthly. Employers can pay monthly at the employee's request. All employees must be paid at least on a semi-monthly basis.

Gusto gives your employees the ability to manage many tasks themselves, through their own Gusto employee portal and the Gusto Wallet app. Employees can complete onboarding paperwork, select benefits and access pay stubs and other records through the portal on their own. After you provide Gusto with some basic information, you can get a feel for the product through an interactive demo. Unlike some of its competitors, Gusto doesn’t charge a setup fee. When creating your initial payroll account, you can tackle the online setup process yourself, or you can request free payroll setup assistance from Gusto.

Gusto payroll is great even for a small size business

Chad’s first book, How to Start a Home-Based App Development Business, was published in 2014. Each time we called, we spoke with a friendly and helpful representative. At no time did any of the representatives pressure us to commit to the payroll service. Instead, they focused on our needs, listened to our questions, and gave detailed answers that left us with a clear understanding of what Gusto offers and how it works. Another potential downside is that the service is not the cheapest we found during our research. However, most of the cheaper options don’t offer the wide range of payroll and HR services that Gusto does. That being said, if all you are looking for is software to run your payroll, you might save some money with another company.

Does Gusto automatically pay payroll taxes?

All local, state, and federal payroll taxes are calculated, filed, and paid automatically. We issue and file your W-2s and 1099s, plus send them to your employees and contractors. When you set these up in Gusto, we'll automatically send the payments for you in all states except South Carolina.

Gusto’s customer service hours are more limited than those of many of their competitors, particularly for phone support. Gusto can be used to pay both employees and independent contractors, eliminating the need to use multiple platforms to process payments. Otherwise, it shares the same payroll features as Gusto Simple. Gusto’s friendly design and full-service payroll system with HR features make it the best overall payroll software provider. If you want to run payroll in multiple states, offer unique employee benefits, and spend as little time as possible on payroll, Gusto Payroll is hard to beat. The software has a rating of 4.7/5 stars on Capterra (based on 3,200+ ratings) and 7/10 stars on TrustRadius (based on 70+ ratings).


All three QuickBooks Payroll plans calculate, file, and pay federal and state payroll taxes. Only the Elite and Premium plans allow owners to file and pay local taxes. Only the Elite Plan enables business owners to pay taxes in multiple locations. We found the overall user experience with Gusto to be straightforward and intuitive from the employee and administrator dashboards. The home dashboard provides a convenient to-do list for admins, with reminders for all time-sensitive tasks and requests that require approval.

gusto payroll customer service

Add great customer support and upfront, affordable pricing to all of this, and it’s easy to see why Gusto receives so many positive reviews from its customers. Gusto is a popular cloud-based payroll software option that seamlessly combines benefits administration and onboarding into a single platform for small to medium businesses. You may be scheduled anytime from 7am-6pm MT during hours of operation. Benefits administrators can choose a level that matches your company’s budget, then set more detailed terms of policy, such as contribution and receipt or premium plan levels.

QuickBooks Payroll Review 2022 We carefully assessed QuickBooks Payroll’s payroll and HR features, ease of use, payroll tax guarantees,… This website is using a security service to protect itself from online attacks.

  • SourceAs part of the campaign, Gusto also ran Facebook ads offering a fun quiz to attract a lower intent audience to engage with the brand.
  • Gusto can work either together with your HR department or, for smaller companies, substitute for HR staff.
  • Gusto also makes it easy to preview your payroll before submitting it — and if there is an issue after you click submit, you can cancel your payrolls.
  • Effective HR is an integral part of any company culture, from recruiting talent to onboarding employees to administering health insurance.
  • This column takes up a small percentage of screen real estate, with the main workstation area to the right taking up the bulk of what you see.
  • But it can be tricky to find the best payroll software system, especially when it seems as if many of them are designed for much larger companies.

Gusto also partners with Gradvisor to provide Gusto users with access to 529 college savings plans for their employees. For these tax-advantaged savings accounts, you’ll have to pay $6 per month per participant, with an $18 a month minimum and no setup fee. Of all the jobs you have to take care of as a small business owner, making sure you pay your team on time and in full is one of the most important.

Merchant Maverick’s ratings are not influenced by affiliate partnerships. Whenever I have a question or my bookkeeper wants to resolve a discrepancy, Gusto takes forever to respond and does not allow you to speak directly with anyone. They also didn’t pay my quarterly taxes and I was fined a penalty. It’s “pretty” and does gusto reviews the very simple things without issue, but there can’t be too many businesses who actually care about all aspects of HR that don’t have regret somewhere down the line. After all, most people want to do something that’s even slightly not cookie cutter, and Gusto breaks horribly, especially including it’s customer service.

gusto payroll customer service

And while Gusto has a low starting base cost, its above-average per-employee fee makes it less affordable the more employees you have. While the other two plans limit you to Gusto-brokered insurance, the Premium plan also gives you health insurance broker integration. If you want more insurance options than you can get through Gusto, Gusto Premium has your back. Gusto’s HR features aren’t as thorough as those you’ll get with ADP, Paychex, and even QuickBooks Payroll.

How does Gusto work?

After entering in a few pieces of information, the platform automatically sends an email to the worker to gather the needed information. Gusto also makes things easy for employers who pay taxes in multiple states. Gusto is the best payroll service for many business owners, especially small-business owners who want thoroughly automated payroll tax features and helpful employee benefits.

Gusto even has an automatic payroll service called Gusto AutoPilot, saving many business owners time and unnecessary stress. RUN Powered by ADP is a good option for businesses that want to customize the features they receive. Owners can mix and match features based on company size and other platforms. All plans include employee onboarding services, workers’ compensation resources, and marketing assistance. You can also offer health insurance and retirement plans through this platform.

Does Gusto track time?

It is not the vendor or bank advertiser’s responsibility to ensure all posts and/or questions are answered. The representative on the other line was amiable and helpful. Usually, when talking to sales representatives, you get the feeling that they’re trying to probe for an opening to sell you the company’s products. However, in Gusto’s case, the rep we spoke to focused the conversation on our payroll needs. Moreover, you can use Gusto’s time functionality to administer paid time off policies. All Gusto subscription tiers come with the option to track paid time off (p.t.o). If you’ve gathered all the relevant information (employee details, etc.), you can get up and running with the platform in a matter of hours and after a few clicks.